Refund policy

Waggish Store Refund & Return Policy

We want you to be happy with your Waggish Store purchase. Because many of our items are preowned, vintage, discontinued, or one of a kind, please review all photos, descriptions, measurements, and condition details before purchasing.

Returns

Return requests must be made within 7 calendar days of confirmed delivery.

To request a return, please contact us before sending the item back. Returns sent without prior authorization may not be accepted.

Once a return is approved, the item must be shipped back within 3 business days of authorization.

Waggish Store may, at its sole discretion, consider an extension in exceptional circumstances when the customer contacts us promptly. Approval of an exception does not change our standard return policy or guarantee future exceptions.

Return Condition

Returned items must be the same item originally purchased and must be returned in the same condition in which they were received.

Items may be inspected and tried on for fit, but they may not be worn beyond a reasonable try-on, used, washed, cleaned, altered, repaired, damaged, or otherwise changed.

All original manufacturer tags, Waggish Store identification tags, accessories, dust bags, boxes, cases, certificates, removable components, and other items included with the purchase must be returned when applicable.

Returns showing signs of wear or use, including stains, damage, alterations, odors, pet hair, smoke, perfume, laundering, cleaning, or missing components, may be refused.

Preowned & Vintage Items

Many Waggish Store items have had a life before reaching our shop. Normal signs of previous use, age, or storage may be present.

We make every reasonable effort to photograph and describe condition accurately. Disclosed or clearly photographed characteristics, signs of age, wear, or imperfections are not considered undisclosed defects.

Please review the entire listing and all photographs before purchasing.

Clothing, Shoes & Fit

Measurements and sizing information are provided whenever available to help you make an informed purchase. Manufacturer sizing can vary by brand, style, age, and country of manufacture, particularly with vintage clothing.

We cannot guarantee fit.

Returns for fit, size, personal preference, color preference, or change of mind are considered standard buyer returns and are subject to this policy.

Return Shipping

For standard returns, including fit or change of mind, the buyer is responsible for return shipping costs.

Original shipping charges are nonrefundable unless the return results from an error by Waggish Store.

If you received the wrong item or the item was materially different from its description due to an error on our part, please contact us promptly so we can make it right.

Refunds

Refunds are issued only after the returned item has been received and inspected.

If approved, the refund will be issued to the original payment method. Processing time after issuance may vary depending on your bank or payment provider.

Waggish Store reserves the right to refuse a refund when an item does not meet the return requirements described in this policy.

Item Verification

Returned merchandise must be the exact item originally purchased from Waggish Store.

We reserve the right to compare identifying characteristics, condition, tags, serial or date codes, markings, accessories, and other item-specific information before issuing a refund.

Items that have been substituted, altered, or returned with different components will not qualify for a refund.

Damaged, Incorrect or Materially Misdescribed Orders

Please inspect your purchase when it arrives.

If you believe you received the wrong item, an item was damaged in transit, or there is a significant condition issue that was not disclosed in the listing, contact us as soon as possible and provide photographs when requested.

We will review the issue and work with you on an appropriate resolution.

Exchanges

Because much of our inventory consists of individual or one-of-a-kind pieces, we generally cannot offer direct exchanges.

If a return is approved, you may return the original item according to this policy and place a separate order for another available item.

Final Sale Items

Items specifically identified in the listing as Final Sale are not eligible for standard returns.

Items that cannot reasonably be returned for hygiene or safety reasons may also be designated Final Sale. Any such restriction will be disclosed before purchase.

This does not limit remedies that may be available when an item is materially misdescribed, incorrect, or otherwise covered by applicable law.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may be processed or shipped as soon as the same day, although our standard processing time is 1–3 business days.

We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or shipped, but cancellation cannot be guaranteed once an order has been placed.

Questions

Questions about a listing, measurements, condition, or this return policy are always welcome. We encourage you to contact us before purchasing if additional information would help you make your decision.

Contact: waggish.store@gmail.com